Privacy Policy

Last Updated: July 27, 2026

Divnora ("Divnora," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use the Divnora website, place an order, contact us, or otherwise interact with our online store.

Divnora is operated by Dongyang Dija Crafts Co., Ltd. (东阳市蒂甲工艺品有限公司).

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website or communicate with us.

Depending on how you interact with Divnora, this information may include:

Name
Email address
Phone number
Billing address
Shipping address
Order information
Products purchased or considered
Payment-related information necessary to process an order
Information included in messages sent to customer service
Other information you voluntarily provide to us

When you place an order, we may also receive information relating to the transaction, such as the order number, products purchased, order amount, shipping information, and order status.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard website technologies.

Depending on the technologies and services used on our website, this information may include:

IP address
Browser type
Device type
Operating system
Pages visited
Referring pages or websites
Date and time of website visits
General interaction information
Information about how you use and navigate the website

This information may be used to help operate, maintain, secure, and improve our website and shopping experience.

3. Cookies and Similar Technologies

Divnora may use cookies and similar technologies to support website functionality and understand how visitors use our website.

Cookies may be used for purposes such as:

Maintaining shopping cart functionality
Remembering certain website preferences
Supporting website security
Understanding website traffic and usage
Improving website performance and functionality

Some cookies may be provided by third-party services used on our website.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions or your shopping experience.

4. How We Use Personal Information

We may use personal information for purposes including:

Processing and fulfilling orders
Processing payments
Shipping and delivering products
Providing order confirmations and updates
Responding to customer service inquiries
Processing returns, exchanges, and refunds
Communicating with customers about orders or requests
Maintaining and improving our website
Preventing fraud, abuse, or unauthorized activity
Protecting the security and integrity of our website
Complying with applicable legal obligations
Carrying out other purposes disclosed at the time information is collected

We use personal information only as reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

5. Payment Information

When you make a purchase through Divnora, payment information is processed through the payment service available at checkout.

We do not need to store your complete payment card information on our website in order to process your order.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

Customers should review the applicable payment provider's policies for more information about how payment information is handled.

6. How We Share Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide services to you.

Depending on the circumstances, information may be shared with:

Service providers that help operate our website
Payment processing providers
Shipping and delivery providers
Technology and website service providers
Customer service or operational service providers
Professional advisers where appropriate
Government authorities or other parties when required by applicable law

We do not disclose personal information for purposes unrelated to the operation of our business except where permitted or required by applicable law or with appropriate consent.

7. Order and Shipping Information

To fulfill an order, information necessary to process and deliver the purchase may be provided to relevant service providers.

This may include information such as:

Customer name
Shipping address
Contact information
Order details

This information is used to process, fulfill, and deliver the order and to provide related customer service.

8. Marketing Communications

If you choose to receive promotional communications from Divnora, we may use your contact information to send information about products, promotions, or other updates.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the relevant communication.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or information relating to an existing purchase.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or stored through our website.

11. Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites, platforms, applications, or services.

Third-party services may have their own privacy policies and terms.

Divnora is not responsible for the privacy practices of independent third parties. We encourage customers to review the privacy policies applicable to third-party services before providing personal information to them.

12. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services.

We do not knowingly request or intentionally collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that the matter can be reviewed.

13. Your Privacy Choices

Depending on applicable law and your circumstances, you may have rights regarding your personal information, which may include the right to:

Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of certain marketing communications
Make other privacy-related requests available under applicable law

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

14. California Privacy Rights

If you are a California resident, applicable California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include rights relating to access, correction, deletion, and certain choices regarding the use of personal information.

To submit a privacy request, please contact us using the information below.

We will process applicable requests in accordance with the requirements of applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, applicable legal requirements, or other operational considerations.

When changes are made, the revised policy will be posted on this page and the Last Updated date will be updated accordingly.

We encourage you to review this Privacy Policy periodically.