Shipping Policy
Last Updated: July 27, 2026
Thank you for shopping with Divnora.
This Shipping Policy explains our shipping methods, order processing times, delivery areas, shipping fees, and related information for orders placed through the Divnora website.
Divnora orders are fulfilled and shipped from within the United States for eligible customers in the contiguous United States.
Shipping Destination
Divnora currently ships within the contiguous United States (U.S. mainland).
We currently do not ship to:
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Alaska
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Hawaii
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U.S. territories and overseas possessions
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Military addresses, including APO, FPO, and DPO addresses
Shipping is available to eligible residential and commercial addresses within our supported delivery area.
Order Processing Time
Orders are processed after payment has been successfully received.
Our standard order processing time is:
1–3 business days
Order processing includes order verification, preparation, and packaging before shipment.
Orders placed on weekends or U.S. holidays will begin processing on the next business day.
Daily Order Cut-Off Time
Our daily order cut-off time is:
2:00 PM Pacific Time (PT), United States
Orders placed before the daily cut-off time will generally begin processing on the same business day.
Orders placed after the cut-off time will generally begin processing on the following business day.
The order processing period is separate from the shipping transit period.
Shipping Method and Delivery Time
Standard Shipping
Estimated Delivery Time:
3–7 business days after shipment
Shipping Fee:
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Orders of $40 or more: Free Standard Shipping
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Orders under $40: Flat shipping fee of $4.99
The estimated delivery period begins after the order has been processed and shipped.
Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances that may affect transportation.
U.S. Domestic Fulfillment
Orders covered by this Shipping Policy are fulfilled and shipped from within the United States.
Because orders are shipped domestically within the supported U.S. mainland delivery area, customers should not expect international customs clearance or import processing as part of the standard delivery process.
Shipment Tracking
Once your order has been shipped, tracking information will be sent to the email address provided at checkout.
Please allow some time for tracking information to become available after the shipment confirmation is issued.
Customers can use the tracking information to monitor the progress of their shipment.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before completing your purchase.
If you notice an error after placing your order, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered the processing or shipping stage.
Sales Tax
Applicable sales tax is automatically calculated during checkout based on the shipping address provided.
The applicable state and local sales tax will be displayed during checkout and collected as part of the order total in accordance with applicable tax requirements.
Delivery Issues
If your order has not arrived within the estimated delivery period, please first check the tracking information provided with your shipment confirmation.
If you need assistance with a shipment, please contact our customer service team and provide your order number and relevant shipping information.
We will review the available order and shipment information to assist with your request.
Customer Service
Email: service@divnora.shop
Phone: +1 623-632-2763
Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM
Pacific Time (PT), United States
We are closed on Saturdays, Sundays, and U.S. holidays.
Messages received outside customer service hours will be reviewed during the next available business hours.
Company Information
Divnora
Operated by Dongyang Dija Crafts Co., Ltd.
东阳市蒂甲工艺品有限公司
Business Address:
No. 160, Huashui North Road, Jiangbei Subdistrict, Phoenix Community,
Dongyang, Jinhua, Zhejiang, 322100 China
Mailing Address:
15411 W Waddell Rd
Ste 102
Surprise, AZ 85379
United States