Refund Policy

Last Updated: July 27, 2026

Thank you for shopping with Divnora.

This Refund Policy explains the conditions and procedures for returns, exchanges, and refunds for purchases made through the Divnora website.

We aim to provide clear and transparent information so customers understand the applicable return and refund process before submitting a request.

1. Return and Refund Eligibility

Divnora accepts eligible return and exchange requests within 30 days of delivery.

To qualify for a return or exchange, the item must:

  • Be unused and unworn.

  • Remain in its original condition.

  • Be returned in its original packaging.

  • Include all original components and accessories, where applicable.

  • Not have been applied, altered, damaged, or modified after delivery.

  • Be returned within the applicable return period.

Items that do not meet the applicable return requirements are not eligible for a refund or exchange and will be returned to the buyer.

2. Returns Due to Customer Reasons

Customers may request a return for reasons such as:

  • Ordering the wrong size.

  • Selecting the wrong design.

  • Changing their mind.

  • No longer needing the product.

  • Personal preference.

For customer-requested returns:

  • The customer is responsible for the return shipping cost.

  • Any original shipping fee paid at checkout is non-refundable.

  • The product must meet all applicable return conditions.

  • No restocking fee will be charged.

After the returned item is received and inspected, an eligible refund will be processed according to this policy.

3. Returns for Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery.

Examples include:

  • The product arrives damaged.

  • The product has a manufacturing defect.

  • You receive an item different from the one ordered.

  • An item included in your order is missing.

Please contact us at service@divnora.shop and provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the problem.

After reviewing the information provided, an appropriate resolution may include a replacement, exchange, or refund for the affected item.

When a return is required due to a confirmed product issue or fulfillment error, Divnora will provide return instructions.

4. Items Eligible for Return or Exchange

The following items may be eligible for return or exchange when they meet the conditions of this policy:

  • Unused and unworn press-on nails.

  • Unopened nail accessories.

  • Incorrect products received due to a fulfillment error.

  • Products with a confirmed manufacturing defect.

  • Products damaged during delivery.

All returned products must meet the applicable condition requirements described in this policy.

5. Items Not Eligible for Return or Exchange

For hygiene, safety, and product integrity reasons, the following items are not eligible for return or exchange:

  • Products that have been worn, applied, or used.

  • Products with adhesive tabs, glue, or other application materials that have been removed or used.

  • Products that have been altered, modified, or damaged after delivery.

  • Products returned without their original packaging when the packaging is required to verify the product.

  • Products returned after the applicable return period.

  • Clearance, promotional, or final-sale items specifically identified as non-returnable on the product page or at the time of purchase.

Items that do not meet the applicable return conditions are not eligible for a refund or exchange and will be returned to the buyer.

6. How to Request a Return

Step 1 — Contact Us

Email service@divnora.shop with:

  • Order number.

  • Name used for the order.

  • Product name or item concerned.

  • Reason for the return or exchange.

  • Photos or videos, if the request relates to damage, defects, or an incorrect item.

Step 2 — Receive Return Instructions

Our customer service team will review the request and provide return instructions when a return is applicable.

Please do not send a product to the return address before receiving return instructions.

Step 3 — Send the Return

Package the eligible item securely and send it according to the return instructions provided by our customer service team.

We recommend using a shipping service that provides tracking information.

7. Return Address

Approved returns should be sent to:

Divnora Returns Department
15411 W Waddell Rd
Ste 102
Surprise, AZ 85379
United States

Please retain your return tracking information until the return has been completed.

8. Exchanges

Eligible products may be exchanged under the same applicable return conditions described in this policy.

The exchange process is:

  1. Contact us with your order information.

  2. Provide the reason for the exchange.

  3. Receive return instructions.

  4. Send the eligible item to the designated return address.

  5. The replacement item will be arranged after the returned item is received and the exchange is confirmed.

No restocking fee will be charged for exchanges.

If the replacement product has a different price from the original product, any applicable price difference will be communicated before the replacement is processed.

9. Refund Processing

Once an eligible return is received, the returned item will be reviewed within 3 business days.

If the return qualifies for a refund, the refund will be issued to the original payment method after the return review is completed.

Refund Timeline

  • Return inspection: Within 3 business days after the returned item is received.

  • Refund issuance: After the return has been confirmed as eligible.

  • Bank or payment provider processing: 5–10 business days may be required for the refunded amount to appear on your statement.

Due to differences in bank and payment provider processing times, the exact date on which the refund appears on your statement may vary.

10. Refund Amount

For an approved customer-requested return, the refundable amount is the eligible purchase price of the returned product.

The original shipping fee, if any, is not refundable for returns requested due to customer preference or other customer-related reasons.

If the return is caused by a confirmed product defect, damage during delivery, incorrect item, or fulfillment error, the applicable shipping costs may be refunded or otherwise addressed by Divnora.

No restocking fee will be deducted from an eligible refund.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can be processed only if the order has not yet entered the fulfillment or shipping stage.

If the order has already been processed or shipped, the request will be handled according to the applicable provisions of this Refund Policy.

12. Customer Service

Email: service@divnora.shop
Phone: +1 623-632-2763

Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM
Pacific Time (PT), United States

We are closed on Saturdays, Sundays, and U.S. holidays.

Messages received outside customer service hours will be reviewed during the next available business hours.

13. Company Information

Divnora
Operated by Dongyang Dija Crafts Co., Ltd.
东阳市蒂甲工艺品有限公司

Business Address:
No. 160, Huashui North Road, Jiangbei Subdistrict, Phoenix Community,
Dongyang, Jinhua, Zhejiang, 322100 China

Mailing Address:
15411 W Waddell Rd
Ste 102
Surprise, AZ 85379
United States